Running a Restaurant 101

By Adrien

11 Sep 2023

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BEST Practices for Running a Top Restaurant in India, 2023

Embrace Digitalisation

  • Reservation Systems: Use online booking systems for reservations. This is especially important for hotels.
  • Digital Payments: Offer multiple payment solutions including UPI, credit/debit cards, and mobile wallets.
  • Social Media: Engage with customers through platforms like Instagram, Twitter, and Facebook. Share behind-the-scenes content, special offers, and gather feedback.

Prioritize Staff Training

  • Regular Workshops: Organize training sessions on customer service, handling grievances, or new culinary techniques.
  • Soft Skills: Emphasize communication skills, cultural sensitivity, and problem-solving abilities.
  • Frequent Team-meetings: A quick stand-up before a lunch or dinner service can be a great way of preparing your staff beforehand.

Cultural Sensitivity

  • Diverse Menu: Include vegetarian and non-alcoholic options, considering India’s diverse dietary practices.
  • Festivals: Recognize and celebrate local festivals. Special menus or themed events during Diwali, Eid, or Christmas can attract more patrons.

Maintain Impeccable Hygiene Standards

  • Regular Checks: Implement daily health and sanitation checks.
  • Pest Control: Regularly schedule pest control activities, especially in the kitchen area, and customer proximities.
  • Knowledgeable Staff: It is essential to keep your staff informed of your hygiene standards, especially kitchen workers. Topics like food safety should not be ignored.

Offer Authentic Experiences

  • Local Collaborations: Collaborate with local artisans, musicians, or chefs to offer exclusive experiences.
  • Sustainable Practices: Adopt eco-friendly measures, from waste management to sourcing local organic produce.

Efficient Resource Management

  • Inventory Management: Use software tools to track inventory, especially in kitchens, to reduce wastage.
  • Energy Efficiency: Adopt energy-saving measures like LED lights or solar panels, which are both eco-friendly and cost-effective.

Active Feedback Mechanism

  • Feedback Forms: Keep them short and digital if possible.
  • Online Reviews: Monitor platforms like Google, TripAdvisor or Zomato. Respond to reviews, both positive and negative, showing you value customer feedback.

Compliance with Laws and Regulations

  • Licensing: Ensure you have the right licenses in place, especially if you’re planning to serve alcohol. FSSAI certification is a must for eateries.
  • Taxation: Stay updated with the GST (Goods and Services Tax) norms specific to the hospitality sector.

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